Shipping Policy
For US Domestic
Free Ground Shipping: 5~7 business days.
Priority shipping: 2~5 business days.
Overnight service is upon request.
Shipping
You, the buyer, are responsible for any shipping & handling fees. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for your purchase.
To return your product, you need to mail your product to: Venus Beauty Supply 136-91 37th Ave. , Flushing, New York 11354 United States (US)
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a tractable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
contact us at Venusbeautyandhair@gmail.com
Refund Policy
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Venusbeautyandhair@gmail.com
Cancellation / Return / Exchange Policy
We guarantee the authenticity and condition of every item we sell. If you are not completely satisfied with your purchase, you may return it within 15 days of purchasing for a prompt refund.*
*Subject to 20% restocking fee on the full amount calculated before any added discounts, promotional credits, gift cards and/or taxes.
*All orders of online or in-store are final sale and cannot be returned.
In-Store policy for our product is exchange/store credit.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
The two options for returns include shipping the item(s) back to us or bringing in to our 136-91 37th Ave. , Flushing, New York 11354 location.